Returns and exchanges

The window

Write to us within 48 hours of delivery and we will set up an exchange for a different size or colour.

We keep the window short and honest rather than advertising 30 days and then arguing about it. Open the parcel, try the piece on, and tell us the same day if it is not right.

Condition

The piece should be unworn, unwashed, free of stains and odour, with its tags and original packing intact. We resell nothing that has been worn.

How to start one

Message us first at stch.ltd18@gmail.com or on WhatsApp with your order number and a photo. We arrange the pickup.

Please do not courier anything back on your own. Parcels sent without being logged with us are hard to trace and we cannot take responsibility for them.

What it costs

Return shipping on an exchange is a flat ₹100. There is no restocking fee and no other charge.

If the piece arrived damaged, faulty, or was not what you ordered, you pay nothing at all. We cover the pickup and either replace it or refund you in full.

Damaged, faulty or wrong item

Send us a photo within 48 hours of delivery. We do not put you through a process for this. You choose a replacement or a full refund, and we cover the return.

What we cannot take back

• Anything worn, washed, altered or damaged after delivery.
• Anything without its tags or original packing.
• Requests raised after the 48-hour window has closed.

Once we have it back

We check the piece on arrival and dispatch the exchange, usually within 2 working days. If a refund was agreed instead, our refund policy sets out the timing.